Cancellation Policy

Booking means you have read and accepted the T&Cs. Full details on our T&Cs page. Single sessions A non-refundable deposit of one session's fee must be paid to secure the first session at the time of booking. After the first lesson fees will be invoiced, in advance, monthly. All payment must be made by the invoice due date. A reminder will be sent after the due date, but if payment has not been received before the next lesson is due, further sessions will be cancelled, and the slot may be given to another student. Full payment and late payment charge of £45 will be required to rebook. In the case of non-attendance, including illness, refunds or a reschedule won’t be given unless a minimum of 24hr notice is given, as the pupil’s place will prevent booking by other clients. In the case of holidays, and the pupil would not be available for online lessons during that time, then the client should give at least one week’s notice to receive credit toward the next sessions. If the Tutor needs to cancel a lesson, as much notice as possible will be given and the client will receive credit for further lesson(s). If a client wishes to terminate the plan, then two weeks’ notice is required. In this case any money refunded will be minus any used sessions. Payment Plans A non-refundable deposit of one session's fee must be paid to secure the first session at the time of booking. Payment Plan fees will be invoiced in advance. All payments must be made by the invoice due date. A reminder will be sent after the due date, but if payment has not been received before the next lesson is due, further sessions will be cancelled, and the slot may be given to another student. Full payment and late payment charge of £45 will be required to rebook. In the case of non-attendance, including illness, refunds or a reschedule won’t be given unless a minimum of 24hr notice is given, as the pupil’s place will have been reserved preventing booking by other clients. In the case of holidays, and the pupil would not be available for online lessons, then the client should give at least one week’s notice to receive credit toward the next month’s tuition. If the Tutor needs to cancel a lesson, as much notice as possible will be given and the client will receive credit for further lesson(s). If a client wishes to terminate the plan, then two weeks’ notice is required. In this case any money refunded will be minus any used sessions charged at the full single session value.